THE JAPAN SNACK BOX Official Launch in Oct!

Shipping fees vary depending on your destination address and will be calculated at checkout. We offer the lowest international rates possible from Japan to your country.

Please note that the shipping fee applies to each individual box. If you order multiple boxes, the fee will be calculated for each box separately.

After we ship your box from Japan (usually around the 15th of each month), it typically takes:

• 18–20 days for the US
• 13–18 days for Canada
• 14–20 days for Australia, and New Zealand
• 12–20 days for most parts of Europe
• 20–30 days for South America and remote regions

Please note that delays may occur due to customs or peak season traffic depending on the regions.

• Order placed by the 7th → We pack & ship on the 15th at the latest
• Delivery time depends on your region
• Orders placed after the 7th will be delivered the next month
• New subscription cycle will be billed on the 1st of the following month after current cycle finished

Currently, plan upgrades are available. You can switch to a longer plan to unlock better deals at any time!

Downgrades are not available mid-cycle.

You may pause your subscription by the 7th of each month, but only up to 1 month at a time. Or you can gift your box to your friend in the same area, also by the 7th of each month.

Cancellations are only allowed for the next billing cycle. Once a plan is purchased and payment is confirmed, it cannot be canceled mid-term.

Please reach out to us directly about pausing your subscription. (info@thejapansnack.com)

We select products with a shelf life of at least one month from the shipping date. Expiration dates are listed on the digital downloadable PDF and box insert of each month, typically in the format of Year/Month/Date. We recommend consuming the snacks promptly to enjoy their best quality.

Each month, we include a detailed digital downloadable PDF and box insert listing all included snacks with ingredient highlights and allergy warnings.

⚠️ Please read the information carefully before consuming any items. If you have severe allergies, we recommend reviewing the list first or contacting us in advance. (info@thejapansnack.com)

Yes, you can update your shipping address by logging into your account and editing your shipping details. Please ensure changes are made before the 7th of the month to apply to the current month's box.

We strive to ensure every box arrives in perfect condition. If your box is missing or if any products are damaged, please contact our customer service team within 7 days of receiving your box. Provide your order number and photos of the issue, and we will assist you promptly. (info@thejapansnack.com)

We recommend double-checking your country's customs regulations before placing your order. Customs fees and taxes vary from country to country, so it’s important to be aware of your local rules. If you are charged any customs fees or taxes, please note that we are not responsible for covering these costs. These charges are determined by your local government, and unfortunately, we do not have control over the import taxes or customs procedures.

Your privacy matters to us. At The Japan Snack, we’re committed to protecting your personal information and being transparent about how we collect, use, and share it. This policy explains what data we collect when you shop with us, join our community, or participate in our ambassador programs, and how we protect your privacy worldwide.

The Japan Snack operates this website and related services (“Services”) to provide a curated Japanese snack experience. We respect your privacy and handle your personal data responsibly under applicable laws including GDPR, UK GDPR, CCPA, and others. This Privacy Policy explains how we collect, use, and disclose your personal data when you interact with our Services, including purchases, newsletter signups, ambassador program applications, and social media engagement.

By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you give us directly—like your name, address, email, and payment details—and information from your browsing and shopping behavior on our website. We also collect information when you apply to join our ambassador program or community, and through marketing tools we use.

Categories of Personal Data Collected:

• Name, billing/shipping address, phone, email, account credentials.
  
• Credit/debit card details processed securely by Shopify and payment providers (not stored by us).
  
• Order history, cart contents, returns, subscription status.
  
• Application forms, submitted content, communication preferences.
  
• IP address, browser type, cookies, tracking pixels (TikTok Pixel, Facebook Pixel, Google Analytics), click and pageview data.
  
• Emails, chats, or other correspondence with us.
  

We collect this data: directly from you, automatically via cookies and similar tech, from Shopify and third-party providers, and from publicly available sources if applicable.

2. How We Use Your Information

We use your data to deliver and improve our snack boxes and services, communicate with you, run marketing campaigns, and manage our ambassador and community programs. We also use it to comply with laws and keep our services safe.

We use personal data for:

• Processing payments, shipping products, handling returns.
  
• Maintaining your profile and subscription.
  
• Sending newsletters, promotional emails, personalized ads via third parties including TikTok, Facebook, Google, and others.
  
• Managing applications, content submissions, communications, and rewards.
  
• Fraud prevention, abuse detection, legal compliance.
  
• Analyzing site use and customer preferences.
  

We do not sell your personal information.

3. How We Share Your Information

We share your data only with trusted partners who help us run our business—like Shopify, payment processors, shipping companies, and marketing platforms. We don’t share or sell your data beyond what is necessary.

We may disclose personal data to:

• Shopify, payment gateways, shipping carriers, email services, analytics providers (e.g., TikTok, Facebook, Google).
  
• Our corporate group or partners as necessary.
  
• When required by law or to protect our rights.
  
• To deliver targeted ads per your consent or applicable opt-outs.
  

We require all third parties to protect your data consistent with this policy.

4. Your Rights and Choices

Depending on where you live, you have rights to access, correct, delete your data, and opt out of marketing or targeted ads. We explain below how to exercise these rights.

If you live in the European Union or UK (GDPR):

• Right to access, correct, delete your personal data.
• Right to restrict or object to certain processing.
• Right to data portability.
• Right to withdraw consent at any time without affecting legality of prior processing.
• Right to lodge a complaint with your data protection authority.
  

If you live in California (CCPA/CPRA):

• Right to know what personal data we collect, use, share.
• Right to request deletion of your personal data, subject to exceptions.
• Right to opt out of the sale or sharing of your personal information (we do not sell your data but do share for targeted advertising; see below).
• Right not to be discriminated against for exercising these rights
  

How to Exercise Your Rights:

• Contact us at info@thejapansnack.com with your request.
• Use Shopify’s privacy portal and cookie controls to manage tracking and marketing preferences.
  
  

Marketing Opt-Outs:

• You can unsubscribe from marketing emails via the unsubscribe link.
• To opt out of targeted advertising, visit:
  
  Facebook’s Ad Settings: https://www.facebook.com/settings/?tab=ads
  Google Ads Settings: https://adssettings.google.com
  
  TikTok’s privacy controls in-app.
  
• Enable Global Privacy Control signals in your browser to indicate opt-out preferences.
  

5. Cookies and Tracking

Summary:

We use cookies and tracking pixels to improve your shopping experience, analyze site use, and deliver personalized ads. You can manage cookie preferences through your browser or the cookie banner.

We use first-party and third-party cookies and pixels, including:

• Shopify cookies for cart and login management.
• Google Analytics for website analytics.
• Facebook Pixel and TikTok Pixel for ad targeting and measurement.

You may disable or block cookies in your browser settings, but some features may not function properly.

6. Data Security and Retention

Summary:

We take reasonable steps to protect your data and keep it only as long as needed to fulfill orders or legal obligations.
We implement administrative, technical, and physical safeguards to protect personal data. We retain data only as long as necessary for business operations, legal compliance, or dispute resolution.

7. Children’s Privacy

Summary:

Our Services are not intended for children under 16. We do not knowingly collect data from children without parental consent.
We do not knowingly collect personal data from children under the age of 16 without parental consent. If you believe we have collected such data, contact us to request deletion.

8. Changes to This Policy

Summary:

We may update this policy occasionally. We’ll post changes here with the latest date.

We reserve the right to update this Privacy Policy. Changes will be posted on our website with an updated “Last updated” date.

9. Contact Us

If you have questions or want to exercise your privacy rights, please email:

info@thejapansnack.com